Patients require an integral assistance, longitudinal, which operates in an uninterrupted and coordinated manner. This depends on the communication between physicians, people assigned to their care (including family, physiologists, nurses, pharmacists and others) and the coordination of specialized areas of knowledge. In fact, there is an imperative need for integration and coordination at all stages of treatment.

Closeup of hand of an old woman

By the lack of technology integration, medical staff is not able to provide a joint service beyond their scope of control (the hospital or clinic where he/she works).  The lack of immediate information about techniques or events that affect the health of the population has a negative impact on its effectiveness.

The medical staff has a great burden and responsibility on his shoulders, the amount of details that should be considered is exhausting and it is multiplied by the number of patients it serves. This makes that they focus their attention on the technical details of their profession, forgetting that the patient also goes through a situation that is added to the problems or difficulties in their normal life, in some cases overlapping in importance to any other problem and being a source of many other complications (normally a disease affects the emotional stability of their families and their economy). This is why patient care also needs to consider the situations and preferences of the people they are in charge; this is a fundamental part of the improvement and cure of diseases.

According to The Picker Institute, an organization dedicated to the research for the improvement of patient care, patients often speak the same needs, recommending medical personnel to follow some principles:

  • Respect the values, preferences and expressed needs of patients
  • Coordination and integration of care
  • Information, communication and education for them and their families
  • Provide physical comfort
  • Emotional support and ease their fears and anxieties
  • Keep their family and friends involved
  • Continuity and support in the different stages of transition
  • Access to medical care
 Family enjoying being healthy